Spangler Family Communication Center

Our apologies to all who frequest our blog site, as well as our noted absence from this blog. We still have internet issues, or at least our ability to connect is still "out-of order."

Here is a brief reprise of what has happened.

Sept. 1- Our SBC/ AT&T DSL modem-router-wireless gateway crashes. (Noteably, the same day as our A/C.)
Sept. 5- After discovering that a replacement from AT&T costs $110+tax, I order one from an online merchant for $40. Gearxs.com.
Sept.12- "New" modem/router arrives
Sept. 13-16- "New" modem works intermittently, I try AT&T tech support and user groups to get help.
Sept.17- Buy new power supply for "New" modem. Other people tried this solution with success. No success. Call AT&T tech support, they send out a tech.
Sept. 18 - AT&T tech says "Something's wrong with your modem...nothing I can do, that will be $60." No kidding.
Sept. 19 - Submit a return request for replacement merchandise. Ship modem to Indiana via FedEx ground.
Sept 27- FedEx tracking indicates package is delivered.
Sept 29- Gearxs.com "returned item received"
Oct 2-3- Gearxs.com offices closed in observance of Yom Kippur.
Oct 4- **Deep Sigh** Wondering if we will ever cruise the internet superhighway again. Feeling like the poor people on the side of the road with an overheated junker, waiting for the tow-truck to arrive.
Oct 5 - Called and ACTUALLY got someone. Lady said that the return will be processed today. Really? I wonder...

When we're back, we'll flood ya with stuff.



We love you all,
Greg and Niki- waiting on the the internet sidelines next to a clunky modem with a blown gasket...sort of.